​Last Updated: September 28, 2026

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These Terms & Conditions ("Terms") govern your use of the Metal Object website, including all purchases, custom orders, design services, quote requests, and related transactions with Metal Object ("Metal Object," "we," "us," or "our").

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By accessing our website, submitting an inquiry, requesting a quote, placing an order, making a payment, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

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1. About Metal Object

 

Metal Object creates modern metal furniture, furnishings, and decorative objects that are made to order and may be customized according to the specifications of each project.

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Our products may be available in a variety of dimensions, metals, materials, upholstery options, colors, and finishes. Because many of our products are individually fabricated, the final product may contain variations that are inherent to the materials and fabrication process.

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2. Products and Custom Orders

 

All of Metal Object products are made to order rather than mass-produced or held in inventory.

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Product photographs, renderings, drawings, dimensions, finish samples, and other representations shown on our website are intended to communicate the general design, material, finish, and character of a product. They may not represent the exact appearance of the final piece.

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Custom orders may be produced according to specifications agreed upon in writing, including dimensions, materials, finishes, colors, upholstery, and other design details.

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An inquiry, website submission, estimate, or quotation does not constitute an accepted order. An order becomes binding only after Metal Object has accepted the order and received the required deposit or payment.

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3. Pricing and Quotes

 

Pricing is based on the specifications available at the time the quote is prepared.

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Pricing may change if there are changes to dimensions, materials, finishes, quantities, design requirements, shipping requirements, installation requirements, or other project specifications.

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Unless otherwise stated in writing, quotations are valid for 14 days from the date issued.

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A final price will be confirmed before production begins.

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Additional costs may apply for custom design work, revisions, special materials, expedited production, crating, shipping, freight, delivery, installation, storage, or other services not included in the original quotation.

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4. Deposits and Payments

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A deposit is required to initiate production unless otherwise agreed upon in writing.

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Deposits are non-refundable.

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The deposit reserves production time and may be used to purchase materials, allocate fabrication resources, initiate design or engineering work, and otherwise begin preparation of the order.

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The remaining balance is due according to the payment schedule stated on the applicable invoice or order confirmation. Unless otherwise agreed in writing, the final balance must be paid in full before shipment, delivery, or installation.

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Metal Object reserves the right to suspend production, withhold shipment or delivery, or delay an order if payment is past due.

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Any additional costs resulting from a customer-requested change after an order has been approved may be invoiced separately.

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5. Design Approval

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For custom orders, Metal Object may provide drawings, renderings, specifications, samples, or other design documentation for customer review and approval.

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The customer is responsible for carefully reviewing and approving all applicable:

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• Dimensions

• Materials

• Finishes

• Colors

• Design details

• Quantities

• Product specifications

• Site measurements provided by the customer

• Delivery and installation requirements

 

Once specifications have been approved and production has begun, changes may not be possible.

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If changes are accepted after approval, they may result in additional charges and an adjustment to the estimated production or delivery schedule.

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Metal Object is not responsible for errors resulting from specifications, measurements, drawings, or other information supplied or approved by the customer.

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6. Custom Dimensions and Specifications

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Custom products may be produced in dimensions different from the standard dimensions shown on our website.

The customer is responsible for confirming that the selected dimensions are appropriate for the intended space and use.

Customers should verify doorways, hallways, elevators, stairways, ceilings, installation areas, and other site conditions before placing an order.

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Metal Object is not responsible for additional costs associated with incorrect measurements, inadequate site access, or conditions that prevent delivery or installation of a product that was fabricated according to approved specifications.

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7. Materials, Finishes, and Natural Variations

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Metal Object uses materials and finishes that may naturally vary from one piece to another.

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Variations in color, tone, texture, sheen, patina, grain, surface character, weld appearance, and other characteristics may occur.

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Finish samples, photographs, website images, and digital renderings are intended as general representations and may not exactly match the finished product.

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Certain finishes may develop additional character over time as a result of use, exposure, light, moisture, weather, cleaning, or other environmental conditions.

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These variations are considered part of the character of handcrafted furnishings and are not necessarily considered defects.

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8. Changes and Cancellations

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Because Metal Object products are made to order and may be produced specifically for each customer, orders generally cannot be cancelled once production has begun.

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If Metal Object agrees to a cancellation, any refund will be determined at Metal Object's discretion and may be reduced by amounts already incurred for materials, labor, design services, fabrication, finishing, shipping, administrative expenses, or other project-related costs.

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Deposits remain non-refundable.

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Customer-requested changes after an order has been approved may not be possible. If accepted, changes may result in additional charges and an extended production schedule.

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9. Production and Lead Times

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Estimated production and delivery dates are provided in good faith and are not guaranteed unless expressly agreed upon in writing.

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Production timelines may vary depending on the complexity of the project, material availability, fabrication requirements, finishing requirements, workload, shipping, and other circumstances.

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Metal Object is not responsible for delays caused by circumstances outside our reasonable control, including material shortages, supplier delays, transportation delays, severe weather, natural disasters, labor disruptions, governmental actions, or other events beyond our control.

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A delay does not automatically entitle a customer to cancel an order or receive a refund.

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10. Shipping and Delivery

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Shipping and delivery costs are calculated based on factors including final product dimensions, weight, quantity, destination, packaging or crating requirements, and delivery method.

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Shipping costs may be quoted separately or included in the final order price.

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Metal Object ships products domestically and internationally where available.

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The customer is responsible for providing accurate shipping and delivery information.

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Additional charges may apply for:

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• Redelivery

• Storage

• Special handling

• Lift-gate or specialized equipment

• Difficult or restricted access

• Inside delivery

• Installation

• Address changes

• Delivery appointments

• Failed delivery attempts

• Customs, duties, tariffs, taxes, or other international charges

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International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

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11. Delivery Access and Installation

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Before ordering, customers are responsible for confirming that the product can be safely delivered to the intended location.

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This includes confirming adequate clearance through:

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• Exterior doors

• Interior doors

• Hallways

• Stairways

• Elevators

• Gates

• Loading areas

• Other access points

 

If installation is included in an order, the customer is responsible for ensuring that the installation site is reasonably accessible and ready for installation.

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Unless expressly included in writing, electrical work, structural modifications, wall reinforcement, site preparation, permits, or other construction services are not included.

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12. Inspection Upon Delivery

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Customers should inspect all products promptly upon delivery.

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If a product arrives with visible shipping damage, the customer should photograph the packaging and product and notify Metal Object as soon as reasonably possible.

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Any damage, shortage, or apparent issue should be reported promptly, preferably within five (5) business days of delivery.

Customers should retain all original packaging and shipping materials until any potential shipping claim has been resolved.

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For concealed damage or workmanship concerns discovered after delivery, customers should contact Metal Object promptly with photographs and a description of the issue so that the matter can be evaluated.

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13. Returns and Refunds

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Because our products are made to order and may be customized specifically for each customer, all custom and made-to-order purchases are final sale and are not eligible for return or exchange, except where otherwise required by applicable law or expressly agreed to by Metal Object in writing.

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This policy applies to customized dimensions, materials, finishes, colors, upholstery, and other customer-specific modifications.

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Nothing in these Terms is intended to limit any rights or remedies that cannot legally be waived under applicable law.

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14. Damage, Defects, and Workmanship

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Metal Object takes care in the fabrication, finishing, packaging, and shipment of every piece.

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If you believe a product has a manufacturing defect or workmanship issue, please contact us promptly with photographs and a detailed description of the issue.

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Metal Object will review the claim and, where appropriate, may repair, replace, or otherwise remedy a verified manufacturing or workmanship issue at our discretion.

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This does not include damage caused by misuse, accidents, improper installation, improper maintenance, modifications, normal wear and tear, environmental exposure, or use outside the intended purpose of the product.

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15. Product Use and Customer Responsibility

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Customers are responsible for using products appropriately and according to their intended purpose.

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Metal Object is not responsible for damage or injury resulting from:

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• Improper use

• Misuse or abuse

• Modification of a product

• Improper installation

• Failure to follow care instructions

• Excessive loads or weight

• Use outside the intended environment

• Exposure to conditions for which the product was not designed

 

Customers are responsible for informing Metal Object of any unusual intended use or special performance requirements before production begins.

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16. Customer-Supplied Materials and Information

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If a customer supplies materials, dimensions, artwork, designs, drawings, photographs, logos, fabrics, finishes, or other materials, the customer represents that they have the right to provide and use those materials.

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Metal Object is not responsible for infringement claims arising from customer-supplied intellectual property or materials.

Metal Object may rely upon information supplied or approved by the customer when producing a custom order.

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17. Intellectual Property

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All content appearing on the Metal Object website, including but not limited to:

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• Product designs

• Product names

• Photographs

• Renderings

• Drawings

• CAD files

• Graphics

• Logos

• Text

• Branding

• Design concepts

• Website layouts

• Specifications

• Other creative materials

 

is owned by or licensed to Metal Object and is protected by applicable intellectual property laws.

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No website content may be copied, reproduced, modified, distributed, published, displayed, sold, or commercially exploited without prior written permission from Metal Object.

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Unless otherwise agreed in writing, payment for a physical product does not transfer ownership of Metal Object's underlying design, drawings, CAD files, design concepts, manufacturing methods, or other intellectual property.

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18. Custom Designs and Drawings

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Any drawings, renderings, CAD files, concepts, specifications, or other design materials created by Metal Object remain the intellectual property of Metal Object unless otherwise agreed in writing.

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Customers may not reproduce, manufacture, commission another manufacturer to reproduce, distribute, or create derivative works from Metal Object designs without written authorization.

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19. Photography and Marketing

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Metal Object may photograph completed products and projects for use in its website, portfolio, social media, advertising, editorial materials, and other marketing purposes.

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Where a project involves confidential information, proprietary client information, or other restrictions, Metal Object will make reasonable efforts to honor written confidentiality requirements agreed upon in advance.

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20. Website Use

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You agree to use this website only for lawful purposes.

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You may not:

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• Attempt to gain unauthorized access to the website or its systems

• Interfere with the operation or security of the website

• Upload malicious software or harmful code

• Copy or reproduce website content without authorization

• Use website content for unauthorized commercial purposes

• Misrepresent your identity or affiliation

• Use the website in a manner that violates applicable law

 

Metal Object reserves the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

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21. Website Information and Availability

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We make reasonable efforts to keep website information accurate and current. However, product descriptions, dimensions, pricing, availability, images, specifications, and other information may change without notice.

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We do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We reserve the right to correct typographical errors, pricing errors, product information, and other inaccuracies.

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22. Third-Party Services and Links

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The website may contain links to third-party websites, payment processors, shipping providers, social media platforms, or other services.

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Metal Object does not control and is not responsible for the content, policies, availability, security, or practices of third-party websites or services.

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Your use of third-party services may be subject to their own terms and privacy policies.

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23. Limitation of Liability

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To the maximum extent permitted by applicable law, Metal Object shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the purchase, use, delivery, installation, or inability to use any product or service.

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To the maximum extent permitted by law, Metal Object's total liability relating to any order shall not exceed the amount actually paid to Metal Object for the specific product or service giving rise to the claim.

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Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

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24. Indemnification

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To the maximum extent permitted by law, you agree to indemnify and hold harmless Metal Object and its owners, employees, contractors, and representatives from claims, damages, liabilities, costs, and expenses arising from:

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• Your misuse of a product

• Your modification of a product

• Your violation of these Terms

• Your violation of another party's intellectual property rights

• Information or materials supplied by you

• Your failure to comply with applicable laws or regulations

 

25. Governing Law

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These Terms shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

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Any dispute arising from these Terms or a purchase from Metal Object shall be subject to the applicable courts located in Texas, unless otherwise required by applicable law or agreed upon in writing.

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26. Changes to These Terms

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Metal Object reserves the right to update or modify these Terms from time to time.

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The updated version will be posted on this website with a revised "Last Updated" date.

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Changes will apply prospectively to transactions occurring after the updated Terms are posted unless otherwise required by law.

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27. Severability

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If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

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28. Entire Agreement

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These Terms, together with the applicable quotation, invoice, order confirmation, design approval, policies, and any other written agreement between Metal Object and the customer, constitute the agreement governing the applicable transaction.

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If there is a conflict between these Terms and a specific written agreement signed or approved by Metal Object, the specific written agreement shall control for that transaction.

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29. Contact

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If you have questions regarding these Terms & Conditions, an order, or a custom project, please contact Metal Object through the contact information provided on our website.

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Metal Object
Modern Furnishings Made in Metal